The effectiveness of our management approach is of key importance to both clients with major care groups and smaller owner managed providers, as increasingly they move from self-operated food services to outsourced services. We can be trusted to remove the day to day problems of running the catering service, allowing our clients to concentrate on their core role. We are proactive in providing ideas and best practice that can improve food service so that it becomes a key measure of quality of life in a home – a reason for residents and their families to choose the home. The contribution our service can make to strong occupancy rates is an important factor in our relationship with clients.
As part of CCMS, we are able to demonstrate operational management disciplines of the highest order; our people management skills, training and development, procurement and food innovation resources are among the most respected in our industry. We ensure the disruptive and costly use of agency staff is minimised.
The expert help we can give in meeting Care Inspectorate regulation is a key importance to many of our clients.
Eating habits have changed almost beyond recognition over the past few years. New ways for care for elderly people have accelerated change in looking after and caring for residents.
At CCMS we have introduced bespoke menus and services for retirement living. We do this all the time using our own resident and relatives’ focus groups. We are light years away from the traditional nursing home and care home traditional three meals a day groove, instead offering a food service that incorporates catering for breakfast, mid-morning breaks, lunch, mid-afternoon breaks, dinner, supper and offering individual meals in line with each resident’s care plan.